Court and Client Representative

Dryden, Sioux Lookout Posted on Administrative and Support Services

Consider this challenging opportunity working for the Ministry of the Attorney General in the Superior and Ontario Court of Justice as a Court and Client Representative in where you will provide technical guidance, information and support for the provision of an accessible, fair, timely and effective justice service to the public and justice participants.

Dryden is where the rugged beauty of Northwestern Ontario meets the bright lights of city life. It is a vibrant urban community surrounded by the unsurpassed beauty of the boreal forest, freshwater lakes and spectacular vistas. It offers something for everyone – the perfect blend of opportunities to raise a family, launch a business or enjoy retirement. Dryden boasts one of the most dynamic economies in Northern Ontario. It offers a strong economic base, with a large retail and service sector to serve residents and visitors. Situated midway between Winnipeg, Manitoba and Thunder Bay, our City is secluded yet well connected by highway and air, and a sophisticated wireless network to meet the needs of the most demanding businesses. Inside the city limits you'll find all the conveniences for a growing family or business, modern communication network, newly expanded health care centre, first class educational facilities and excellent selection of residential properties. And, within walking distance, the unspoiled, rugged beauty of a pristine wilderness.

NOTE:
• The successful candidate will be provided on-the-job training by an experienced co-worker.
• The successful candidate can work at either location:
- 479 Government Street, Dryden
OR
- 18 4th Avenue South Sioux Lookout

What can I expect to do in this role?
You will provide court support functions (pre-court, in-session and post-court) by:

• ensuring all pre-court work is conducted prior to each day's proceedings (example: preparation and presentation of exhibits, distributing court dockets)
• preparing and presenting all court documents and ensuring accuracy and completion of same
• testing court audio and recording equipment prior, during court and after each recess
• setting up, troubleshooting and monitoring court video technology for appearances that requires video
• maintaining order and decorum in the courtroom (example: administering oaths and cautions, relaying orders of the court arranging adjournment dates)
• liaising with various court staff, stakeholders and judiciary to ensure proper case-flow
• ensuring all proceedings are recorded and annotated in accordance to legislative requirements, ministry guidelines and standards
• ensuring courtroom and court recordings are secure and safeguarded
• preparing and checking court documents for accuracy and completion as per legislated requirements and Rules of Procedure
• coordinating and managing the jury panel and all jury related duties

You will provide client support at the public counter and in the court office by:

• providing professional and respectful services to clients at all times
• determining nature and scope of client needs in relation to requirements of the court
• providing advice and guidance to clients in alliance with legislation, rules, procedures and policy
• ensuring accuracy and completion of all filings and that timelines are adhered to
• preparing and signing court documents under statutory authority of clerk of the court (example: warrants of committal, restraining orders, affidavits)
• accurately inputting, updating and listing court information and filings into manual or computerized systems to ensure most up-to-date information is available
• recording statistics and preparing system generated reports
• process filings, fees, restitution, fines and payments
• issuing invoices and writing correspondence
• assisting with exhibit management and managing current and archival files

How do I qualify?
Mandatory
• You have a valid Driver's Licence
• You are able to travel to other court locations and in small aircraft
• Security clearance required: Criminal Records and Judicial Matters Check (CRJMC)

Communication and Client Service Skills
You have demonstrated:
• knowledge of customer service principles and standards to consistently provide professional, responsive and accessible client service
• collaboration, team building and mentoring skills to provide leadership and guidance to peers and other staff
• professional and respectful behaviour (example: through verbal and written skills) to ensure a workplace free from bias, harassment and discrimination
• oral and written communication skills to write routine correspondence, liaise with internal and external stakeholders and clients to explain and clarify complex information (example: the Rules of Civil Procedure, guidelines, procedures, legislation)
• public speaking skills to address small to large groups of individuals during courtroom proceedings
• a high degree of accuracy and attention to detail to prepare and review a variety of forms and legal documents

Technical Proficiency
• You have the ability to operate and troubleshoot digital devices (example: checking microphones for recording levels, audio problems related to in-court audio and recording equipment) and multi-functional devices (example: remote video technology, electronic evidence display equipment, assistive listening devices)
• You are proficient with computer software (example: Microsoft Office), operational and case management systems (example: ICON and FRANK), and the Internet to access and retrieve information
• You have keyboarding skills to accurately prepare and complete documentation and to annotate court proceedings within tight deadlines

Planning and Organizational Skills
• You have flexibility and adaptability to accommodate constant shifts in focus and changing priorities
• You have demonstrated organizational and prioritization skills using various methods (example: calendar, notes, bring forward files) to manage workload and respond to unforeseen demands
• You can work independently and in a team environment

Problem Solving and Judgement Skills
• You have demonstrated problem solving skills to identify, address and resolve clients' problems and concerns
• You have demonstrated ability to interpret and assess situations or circumstances and make sound judgements to diffuse and de-escalate situations (example: angry clients at the counter or in the courtroom)

Specialized Knowledge
You have demonstrated:
• the ability to acquire and apply knowledge of courtroom procedures, practices and protocols
• the ability to interpret and apply relevant legislative requirements, guidelines and directives (example: Criminal Code, Child and Family Services Act, Rules of Civil Procedure, lawyer's referral service)

Administrative and Mathematical Skills
You have demonstrated:
• arithmetic skills to receive payments, calculate fees, collect and balance monies
• the ability to operate a cash register and point of sale machine to handle cash and credit/debit card transactions
• experience performing administrative and clerical functions in order to manage active and archived files

Additional Information:
Address: 2 Temporary - Irregular On-Call, duration up to 12 months, 479 Government St, Dryden, North Region or 18 4th Ave, Sioux Lookout, North Region, Criminal Record and Judicial Matters Check

Compensation Group: Ontario Public Service Employees Union
Schedule: 3.7
Category: Administrative and Support Services
Posted on: Friday, November 1, 2019

Note:
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

N-AG-127278/18

How to apply:

1. You must apply online. View Job Description

2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

4. Read the job description to make sure you understand this job.

5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, January 31, 2020 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

About Company

Ministry of the Attorney General, Court Services Division

Job Information

Status: Expired No of vacancies: 2 Temporary - 12 months (with the possibility of extension) Job type: Temporary Job level: All Salary: CAD$24.63 - $28.71 Per Hour* / Per Hour

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